Customer Supply Chain Manager
Europe North & ROW
Een afwisselende job dichtbij huis in een fijne werksfeer
Purpose of the role: - You are the ambassador and driver of our purpose: “Creating the best experience for our technicians” - You actively work on strengthening the position of Carglass by developing the supply Chain capabilities to the next level to maintain our competitive advantage in each market. - You drive the joint Supply Chain plans in close collaboration with the in-country Operations and Supply Chain Teams to optimize the overall SC performance, cost and customer satisfaction in a sustainable way.
Ja, ik solliciteerJouw profiel
Your profile
- Master level (ideal degree in Economics/Logistics) and/or proven track record in Operational management of decentralized service industries. (This can be as an Operational Manager, Operations Support Manager) Minimum 10 years of experience of which 5 years in a management role in an international environment where Supply Chain and Customer Service played a vital role.
- Customer Delight is part of your DNA and you have a proven track record in internal account management
- As a people oriented manager you have proven skills as a coach, teambuilder, motivator & push for results.
- In decisions you always think about what is best for Belron with our purpose “Making a difference with real care”
- Building bridges and influencing are your second nature
- You need to possess a strong commercial sensitivity, have a curious mind and a burning desire to be part of strategic and business development decisions.
- Act as a promotor and a driver of change (projects, future) with solid Project Management skills
- Getting the job done mentality is in your blood.
- Expressing yourself in English orally and in writing is a must, Dutch and German is an asset or you should have the willingness to learn these languages. For candidates from Belgium the Dutch language is a must.
- You have the ability to switch between holistic strategic elements and to zoom into details when necessary.
- Mobility: expected to be present min 2 days/ week in Bilzen + travel time 30-40 % in combination with homework
- Potential and capability to grow into a wider role.
You have an innate analytical feeling and a healthy ambition to work in a performance and quality-oriented environment.
Jobomschrijving
Your Main Challenges:
Customer Supply Chain Optimization
- Focus on further Supply Chain (SC) Integration with countries and End to End thinking (Supply Chain – Operations – Carglass Customers)
- Dive deep into branch processes & connect with frontline stakeholders (branches & call centers)
- Drive simplification and standardization of the branch Supply Chain processes (eg; Accessories)
- Relationship Management
- Set-up and drive Customer Supply Chain Performance calls or Customer Focus Call with the EU North SC team and In-country Operations (Every 1 or 2 months depending on the country)
- Work closely & develop excellent relationships with your colleagues of the European Supply Chain
- Team Management
- Lead by example with respect to our values: Genuine, Collaborative, Caring & Driven
Align Customer expectations for all 35+ customers
Drive and support the business units to improve their joint First Time Right & Total Cost to Serve and challenge the existing Supply Chain processes to create the ideal customer journey jointly.
Collect, share, develop & drive Supply Chain best practices & new ideas to help business units in becoming more efficient & profitable
Develop business cases to support future plans with strong financial figures
Roll out the Supply Chain service portfolio of Europe North to all key customers where appropriate
Play a leading role in the preparation of sales budgets & forecasts of EDC Bilzen & Region North
Add value to the business by leading, driving or supporting key Supply Chain projects
Develop insights on our competitors Supply Chain within EU North & ROW countries
Establish excellent & trustworthy two-way relationships with all appropriate stakeholders (Including Senior Stakeholders) in our Belron business units & Belron 4 Partners.
Be the Voice of the customer for all 30+ customers within Supply Chain Europe North & EDC Bilzen and propose improvements that will positively impact the customer performance on their main KPI’s such as conversion/NPS/Retention.
Lead a team of 3 experienced Key Account Managers
Develop them according to the Belron® leadership culture
You will report to the Supply Chain Director Europe North and become part of the Management Team.
Dit mag je verwachten
Our offer:
A challenging job with your own responsibilities and advancement possibilities in a dynamic team;
An international company with stable growth patterns and attention for quality of life;
Personal development that allows you to gain additional knowledge;
An attractive salary package with fringe benefits
Werken bij Carglass® da's...
- werken in een gezond bedrijf met een positieve werksfeer
- open communiceren met je collega’s en leidinggevenden
- kansen grijpen om door te groeien
- De beste werkplaats waar je ooit zal werken!
- Een hecht team dat jou met open armen zal ontvangen
Het proces
1Solliciteer
2Eerste gesprek
3Tweede gesprek
4Een rondleiding met een Carglass collega
Hoor je 't graag van onze collega's?
Dat begrijpen we helemaal. Daarom staat Jurgen klaar om al jouw vragen over de job en Carglass® te beantwoorden. Zo hoor je het meteen uit eerste én goede bron.
graag verder!
